Retrieve login details

Logging in to My Plans requires the usernamepassword and memorable word you created during registration.

You can have your username sent to you, or reset your password or memorable word, if you have forgotten them.

To retrieve any login details, you will need:

  • Your email address
  • Your date of birth
  • Your postcode

How to retrieve your login details

  1. On the My Plans login page, click Forgotten your login details? 
  2. Choose which piece of login information you need to access or reset
  3. Provide the required personal information to verify your identity and click Submit.

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