Entering login details incorrectly three times in a row locks access to your My Plans account.
How to unlock
Attempting to log in to a locked account will reveal the option to unlock it.
- After a failed log in attempt on the My Plans login screen, click Send unlock email to send an email to the email address you provided during registration
- In the email, click Unlock my account to return to the log in page having verified your identity
- Log in to your account